Forma Data Management

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC141927
Incident Date: April 20, 2026

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Summary
On April 20, 2026, at 5:01 PM PDT until April 27, 2026, at 11:56 PM PDT, Autodesk customers in the Australia region were unable to download published Revit Cloud Models with linked files from Forma Data Management.

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Impacted Services

  • Revit Cloud Models in the Australia region

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Root Cause

  • A configuration update related to regional routing was incorrectly applied in the Australia region during a planned infrastructure change.
  • The configuration issue caused failures when customers attempted to download published Revit Cloud Models with linked files in the Australia region.
  • We identified the configuration issue and restored service by rolling back the change to the previously stable configuration.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

  • Improving review and deployment processes for infrastructure configuration changes.
  • Expanding monitoring and alerting coverage for critical publishing and download workflows.

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Thank you for your patience and understanding.

Posted May 17, 2026 - 18:28 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Apr 28, 2026 - 00:00 PDT

Identified

We have identified the cause of the issue where customers are unable to download Revit Cloud Worksharing files with linked files in Forma Data Management in the Australia region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 27, 2026 - 23:59 PDT

Investigating

We are investigating reports of customers experiencing an issue where they are unable to download Revit Cloud Worksharing files with linked files in Forma Data Management in the Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 27, 2026 - 22:57 PDT
This incident affected: Autodesk Forma (Forma Data Management (Australia)).
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