The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Apr 01, 2026 - 15:44 PDT
Update
We have identified the cause of the issue where customers are unable to load models in APS - Model Derivative. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 01, 2026 - 14:58 PDT
Identified
We have identified the cause of the issue where customers are now able to load models in BIM Collaborate and Forma Design Collaboration in the Canada region. We subsequently determined that this issue is also affecting APS - Model Derivative. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 01, 2026 - 13:56 PDT
Investigating
We are investigating an issue where customers are unable to load models in BIM Collaborate and Forma Design Collaboration in canada region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 01, 2026 - 12:55 PDT
This incident affected: Autodesk Forma (BIM Collaborate (Canada), Forma Design Collaboration (Canada)) and Autodesk Platform Services (APS - Model Derivative).