Autodesk BIM Collaborate

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC116522
Incident Date: March 17, 2025

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Summary
On March 17, 2025 from 3:43 AM PDT to 5:37 AM PDT, Autodesk identified an issue that impacted customers using Autodesk BIM Collaborate Design Collaboration in the US and Australian regions.

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Impacted Services

• Autodesk BIM Collaborate Design Collaboration customers were unable to access the application.

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Root Cause

• The issue was caused by an internal feature deployment.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

• Implement improvements in the deployment and monitoring processes to detect and mitigate issues in the future.

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‌Thank you for your patience and understanding.