The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Jan 06, 2026 - 14:23 PST
Update
We are continuing to work on resolving this issue where customers are experiencing latency while accessing Configuration workflows in Fusion in the US region. We can also confirm that ACC Data Connector returned to normal operation. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 06, 2026 - 13:51 PST
Update
We are continuing to work on resolving this issue where customers are experiencing latency while accessing Configuration workflows in Fusion and experiencing delays retrieving extractions in ACC Data Connector in the US region. We will provide an update within 2 hours or sooner if we have more information to share.
Posted Jan 06, 2026 - 11:40 PST
Update
We are continuing to work on resolving this issue where customers are experiencing latency while accessing Configuration workflows in Fusion in the US region. We subsequently determined that this issue is also affecting ACC Data Connector where customers are experiencing delays retrieving extractions. We can also confirm that Flow Production Tracking (FPTR) and Flow Production Tracking (FPTR) Transcoding returned to normal operation. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 06, 2026 - 10:39 PST
Update
We are continuing to work on resolving this issue where customers are experiencing latency while spawning trial sites for FPTR, transcoding media for FPTR Transcoding and accessing Configuration workflows in Fusion. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 06, 2026 - 09:58 PST
Update
We are continuing to work on resolving this issue where customers are experiencing latency while spawning trial sites for FPTR and while transcoding media for FPTR Transcoding in the US region. We subsequently determined that this issue is also affecting Fusion where customers are experiencing latency accessing Configuration workflows. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 06, 2026 - 08:55 PST
Update
We are continuing to work on resolving this issue where customers are experiencing latency while spawning trial sites for FPTR and while transcoding media for FPTR Transcoding in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 06, 2026 - 08:03 PST
Identified
We have identified the cause of the issue where customers are experiencing latency while spawning trial sites for FPTR and while transcoding media for FPTR Transcoding in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 06, 2026 - 07:14 PST
Investigating
We are investigating issues where customers are experiencing latency while spawning trial sites for FPTR and while transcoding media for FPTR Transcoding in the US region. We are actively looking into these issues and will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 06, 2026 - 06:13 PST
This incident affected: Flow Production Tracking (FPTR, FPTR Transcoding), Autodesk Construction Cloud Platform (ACC Data Connector), and Fusion.