Multiple Autodesk Products

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC152917
Incident Date: August 15, 2026

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Summary
Between August 15, 2026, at 10:56 PM PDT and August 16, 2026, at 1:10 AM PDT, Autodesk experienced a service degradation impacting customers using Autodesk Platform Services. During the incident, some customer requests failed with service errors until the incident was resolved.

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Impacted Services

All Autodesk products using Autodesk Platform Services

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Root Cause

The incident was due to changes within a third part providers data storage infrastructure.
During routine infrastructure maintenance, this reduced the data capacity available to process requests causing some requests to fail.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Additional monitoring and alerts to detect similar underlying storage issues and improve response time.
Additional safeguards to prevent routine infrastructure maintenance from proceeding based on state of required components.

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Thank you for your patience and understanding.

Posted Sep 04, 2026 - 08:33 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Aug 16, 2026 - 01:21 PDT

Update

We are continuing to investigate where customers are intermittently experiencing issues while accessing multiple Autodesk products in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Aug 16, 2026 - 00:30 PDT

Update

We are continuing to investigate an issue where customers are intermittently experiencing issues while accessing multiple Autodesk products in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Aug 16, 2026 - 00:17 PDT

Investigating

We are investigating an issue where customers are intermittently experiencing issues while accessing multiple Autodesk products in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Aug 16, 2026 - 00:09 PDT

This incident affected: BIM 360 (BIM 360 Design Collaboration, BIM 360 Glue [EOL], BIM 360 Model Coordination), Autodesk Forma (Forma - Admin Console, Forma - AutoSpecs, Forma - Cost Management, Forma - Data Connector, Forma - My Home, Forma - Reports, Forma - Specifications, Forma Build, Forma - Insight, Forma Data Management, Forma Design Collaboration, Forma Carbon Insights, Forma Mobile App, Forma Takeoff), Autodesk Platform Services (APS - Model Derivative), and Fusion, Identity, Licensing & Entitlement.

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