All services have returned to normal operation. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Oct 28, 2025 - 18:37 PDT
Update
We are continuing to work on resolving this service disruption caused by a third-party service provider that is affecting customers ability to create new trial sites in Flow Production Tracking. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 28, 2025 - 17:57 PDT
Identified
We have identified the source of the problem that is affecting customers ability to create new trial sites in Flow Production Tracking. We are actively working with our third-party service provider to restore services as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 28, 2025 - 17:00 PDT
Update
We are continuing to investigate a service disruption caused by a third-party service provider that is affecting customers ability to create new trial sites in Flow Production Tracking. We are actively working with our third-party service provider to restore services as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 28, 2025 - 15:58 PDT
Update
We are continuing to investigate a service disruption caused by a third-party service provider that is affecting customers ability to create new trial sites in Flow Production Tracking. We are actively working with our third-party service provider to restore services as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 28, 2025 - 15:03 PDT
Update
We are continuing to investigate a service disruption caused by a third-party service provider that is affecting customers ability to create new trial sites in Flow Production Tracking. We are actively working with our third-party service provider to restore services as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 28, 2025 - 13:51 PDT
Update
We are continuing to investigate a service disruption caused by a third-party service provider that is affecting customers ability to create new trial sites in Flow Production Tracking. We will provide an update as we have more information to share.
Posted Oct 28, 2025 - 12:50 PDT
Investigating
We are investigating an issue where customers are unable to create new trials in Flow Production Tracking. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 28, 2025 - 11:42 PDT
This incident affected: Flow Production Tracking (FPTR).