Flow Production Tracking

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC129149
Incident Date: October 29, 2025

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Summary
On October 29, 2025 between 9:56 AM PDT and 12:45 PM PDT, Autodesk experienced an issue that prevented customers from logging into Flow Production Tracking (FPTR).

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Impacted Services

  • Flow Production Tracking (FPTR)

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Root Cause

  • The issue was caused by a misconfiguration in the license renewal process that resulted in Flow Production Tracking (FPTR) customers not being able to login.
  • The configuration issue was corrected and service returned to normal operation.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

  • Implement improvements in alerting processes to detect these types of issues in the future.

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Thank you for your patience and understanding.

Posted Nov 07, 2025 - 11:08 PST

Resolved

All services have returned to normal operation. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Oct 28, 2025 - 18:37 PDT

Update

We are continuing to work on resolving this service disruption caused by a third-party service provider that is affecting customers ability to create new trial sites in Flow Production Tracking. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 28, 2025 - 17:57 PDT

Identified

We have identified the source of the problem that is affecting customers ability to create new trial sites in Flow Production Tracking. We are actively working with our third-party service provider to restore services as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 28, 2025 - 17:00 PDT

Update

We are continuing to investigate a service disruption caused by a third-party service provider that is affecting customers ability to create new trial sites in Flow Production Tracking. We are actively working with our third-party service provider to restore services as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 28, 2025 - 15:58 PDT

Update

We are continuing to investigate a service disruption caused by a third-party service provider that is affecting customers ability to create new trial sites in Flow Production Tracking. We are actively working with our third-party service provider to restore services as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 28, 2025 - 15:03 PDT

Update

We are continuing to investigate a service disruption caused by a third-party service provider that is affecting customers ability to create new trial sites in Flow Production Tracking. We are actively working with our third-party service provider to restore services as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 28, 2025 - 13:51 PDT

Update

We are continuing to investigate a service disruption caused by a third-party service provider that is affecting customers ability to create new trial sites in Flow Production Tracking. We will provide an update as we have more information to share.
Posted Oct 28, 2025 - 12:50 PDT

Investigating

We are investigating an issue where customers are unable to create new trials in Flow Production Tracking. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 28, 2025 - 11:42 PDT
This incident affected: Flow Production Tracking (FPTR).
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