APS - Data Exchange

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC129131
Incident Date: October 27, 2025

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Summary
Between October 27, 2025 at 5:21 AM PDT and October 28, 2025 at 3:20 PM PDT, Autodesk experienced an issue that caused APS – Data Exchange customers in the US region to experience failures with read operations and updating exchanges.

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Impacted Services

APS – Data Exchange

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Root Cause

The issue was triggered by maintenance activity by a third-party service provider, temporarily impacting data processing requests.
Applications were restarted and service returned to normal operation.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Implement monitoring and testing improvements for third-party service provider maintenance activities to mitigate the issue from reoccurring in the future.

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Thank you for your patience and understanding.

Posted Nov 21, 2025 - 09:36 PST

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Oct 28, 2025 - 15:59 PDT

Update

We are continuing to work on resolving this issue where customers are experiencing failures with read operations and updating exchanges in APS - Data Exchange in the US region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Oct 28, 2025 - 15:31 PDT

Identified

We have identified the cause of the issue where customers are experiencing failures with read operations and updating exchanges in APS - Data Exchange in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Oct 28, 2025 - 14:28 PDT

Update

We are still continuing to investigate an issue where customers are experiencing failures with read operations and updating exchanges in APS - Data Exchange in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Oct 28, 2025 - 13:40 PDT

Update

We are continuing to investigate an issue where customers are experiencing failures with read operations and updating exchanges in APS - Data Exchange in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Oct 28, 2025 - 12:44 PDT

Update

Posted Oct 28, 2025 - 11:40 PDT

Investigating

We are investigating an issue where customers are experiencing failures with read operations and updating exchanges in APS - Data Exchange in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Oct 28, 2025 - 10:42 PDT

This incident affected: Autodesk Platform Services (APS - Data Exchange).

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