AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC120643
Incident Date: June 25, 2025
Summary
On June 25, 2025 between 5:00 AM PDT and June 26, 2025 at 4:45 PM PDT, Autodesk experienced an issue that resulted in some customers being logged out of Autodesk products.
Impacted Services
- Autodesk Desktop Connector
- Autodesk Identity Manager
- AutoCAD
- AutoCAD Civil 3D
- Revit Cloud Worksharing / Cloud Models
- Autodesk Docs
Root Cause
- The issue was caused by the removal of a product key, which inadvertently resulted in validation checks failing for some customers, subsequently logging them out of all Autodesk products installed on their machine.
- The product key was restored, and the issue was resolved.
Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:
- Implement enhancements to the product key retirement process to prevent impact on downstream products and services.
- Implement improvements to service monitoring to detect and mitigate issues in the future.
Thank you for your patience and understanding.