FPTR

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC129587
Incident Date: November 4, 2025

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Summary
On November 4, 2025 between 4:52 AM PST and 6:43 AM PST, Autodesk experienced an issue that impacted Flow Production Tracking customers using an older version of the desktop application.

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Impacted Services

Flow Production Tracking (desktop application version 1.9.2)

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Root Cause

This issue was caused by a recent code update that prevented customers using the Flow Production Tracking desktop version 1.9.2 from logging in.
The update was rolled back and service returned to normal operation.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Implement improvements for error reporting to identify and distinguish between false positives and new errors for these types of issues in the future.

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Thank you for your patience and understanding.

Posted Nov 20, 2025 - 16:42 PST

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Nov 04, 2025 - 07:07 PST

Investigating

We are investigating an issue where customers are unable to log into their sites in Flow Production Tracking. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Nov 04, 2025 - 06:41 PST

This incident affected: Flow Production Tracking (FPTR).

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