ACC Admin Console and Autodesk Docs

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC118511
Incident Date: May 13, 2025

‌

Summary
On May 13, 2025 between 9:00 AM PDT and 11:38 AM PDT, Autodesk experienced an issue that impacted customers creating projects in ACC Admin Console and Autodesk Docs.

‌

Impacted Services

ACC Admin Console
Autodesk Docs

‌

Root Cause

The issue was caused by a database error, which increased database latency and caused project setup jobs to timeout, extending the duration of project create operations.
The error was fixed and services returned to normal operation.

‌

Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Implement improvements in database error detection and mitigate issues from reoccurring in the future.

‌

Thank you for your patience and understanding.

Posted Jul 31, 2025 - 15:38 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted May 13, 2025 - 11:52 PDT

Update

We are continuing to investigate where customers are unable to create projects in ACC Admin Console and Autodesk Docs in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted May 13, 2025 - 10:58 PDT

Investigating

We are investigating an issue where customers are unable to create projects in ACC Admin Console and Autodesk Docs in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted May 13, 2025 - 09:56 PDT

This incident affected: Autodesk Construction Cloud Platform (ACC Admin Console, Autodesk Docs).

Translation Tool Disclaimer