The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Jan 21, 2026 - 04:17 PST
Update
We have implemented a solution to resolve the issue where customers were experiencing latency while viewing the models within BIM 360 Model Coordination, BIM Collaborate and BIM Collaborate Pro in the European Union region and our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 21, 2026 - 03:49 PST
Monitoring
We have implemented a solution to resolve the issue where customers were experiencing latency while viewing the models within BIM 360 Model Coordination, BIM Collaborate and BIM Collaborate Pro in the European Union region and our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 21, 2026 - 03:33 PST
Identified
We have identified the cause of the issue where customers are experiencing latency while viewing the models within BIM 360 Model Coordination, BIM Collaborate and BIM Collaborate Pro in the European Union region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 21, 2026 - 03:12 PST
Investigating
We are investigating an issue where customers are experiencing latency while viewing the models within BIM 360 Model Coordination, BIM Collaborate and BIM Collaborate Pro in European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 21, 2026 - 02:13 PST
This incident affected: BIM 360 (BIM 360 Model Coordination (European Union)) and Autodesk Construction Cloud Platform (BIM Collaborate (European Union), BIM Collaborate Pro (European Union)).