Autodesk Health Dashboard Status - ACC Admin Console

ACC Admin Console | BIM 360 Account Administration

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #coe-inc112217-bim360hq
Incident Date: October 02, 2024

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Summary
On October 02, 2024, between 10:42 AM PDT and 11:04 AM PDT, Autodesk Customers were unable to add, remove or manage users and projects in BIM 360 Account Administration and ACC Admin Console.

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Impacted Services

ACC Admin Console
BIM 360 Account Admin

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Root Cause

An unoptimized query caused a database to lock up resulting in impact to containers

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Rely on cache during database failures
Remove retries from jobs database

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Thank you for your patience and understanding.

Posted Dec 04, 2024 - 08:26 PST

Resolved

On October 02, 2024 at 10:42 AM PDT, Autodesk identified an issue where customers were unable to add, remove or manage users and projects in BIM 360 Account Administration and ACC Admin Console in the US region. Once the issue was resolved on October 02, 2024 at 11:04 AM PDT, BIM 360 Account Administration and ACC Admin Console returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

Posted Oct 02, 2024 - 11:28 PDT

This incident affected: ACC Admin Console and BIM 360 Account Administration.

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