APS - Model Derivative

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC117895
Incident Date: April 23, 2025

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Summary
On April 23, 2025 between 6:50 AM PDT and 7:39 AM PDT, Autodesk experienced an issue that impacted customers viewing PDF files in APS - Model Derivative.

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Impacted Services

• APS – Model Derivative

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Root Cause

• The issue was caused by a capacity problem within the translation service, which led to a spike in authentication failures. This was due to an unexpected high volume of traffic that overwhelmed the translation servers.
• The translation service capacity was increased and the issue was resolved.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

• Implement improvements to have redundant servers to handle traffic spikes in the future.
• Implement monitoring enhancements to detect and mitigate authentication failures.

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Thank you for your patience and understanding.