Autodesk Build

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC117893
Incident Date: April 22, 2025

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Summary
Between April 22, 2025 at 1:40 PM PDT and April 23, 2025 at 9:53 AM PDT, Autodesk experienced an issue that impacted customers using Autodesk Build in the US region.

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Impacted Services

  • Autodesk Build

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Root Cause

  • The issue was due to a new version of the ACC Viewer that inadvertently introduced an error preventing customers from viewing uploaded sheets.
  • A rollback was performed and the issue was resolved.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

  • Implement enhanced monitoring and alerting to detect spikes in errors associated with sheet content load requests.
  • Enhance backend error responses to allow for quicker root cause identification.
  • Expand test coverage to simulate different user permission scenarios during validation to identify issues in the future.

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Thank you for your patience and understanding.

Posted May 01, 2025 - 12:37 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Apr 23, 2025 - 10:04 PDT

Identified

We have identified the cause of the issue where a subset of customers are unable to view ACC sheets in Autodesk Build in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 23, 2025 - 09:27 PDT

Investigating

We are investigating an issue with where subset of customers are unable to view ACC sheets in Autodesk Build in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 23, 2025 - 08:28 PDT
This incident affected: Autodesk Construction Cloud Platform (Autodesk Build).
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