The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Nov 05, 2025 - 19:48 PST
Update
We are continuing to work on resolving this issue where customers are experiencing incorrect account details when retrieving data in Autodesk Support. We will provide an update within 2 hours, or sooner if we have more information to share.
Posted Nov 05, 2025 - 18:45 PST
Update
We are continuing to work on resolving this issue where customers are experiencing incorrect account details when retrieving data in Autodesk Support as quickly as possible. We will provide an update within 60 minutes, or sooner if we have more information to share.
Posted Nov 05, 2025 - 17:39 PST
Identified
We have identified the cause of the issue where customers are experiencing incorrect account details when retrieving data in Autodesk Support. Our team is actively working to resolve this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Nov 05, 2025 - 16:38 PST
Investigating
We are investigating reports of customers experiencing an issue with incorrect account details when retrieving data in Autodesk Support. We are actively looking into this and will provide an update within 60 minutes, or sooner if we have more information to share.
Posted Nov 05, 2025 - 15:39 PST
This incident affected: Autodesk Business Systems (Autodesk Support).