The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Jul 28, 2026 - 13:31 PDT
Update
We are continuing to investigate an issue where customers are unable to generate translations and thumbnails in APS - Model Derivative. We can now confirm that Fusion and Fusion Team have returned to normal operation. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jul 28, 2026 - 12:39 PDT
Update
We are continuing to investigate an issue where customers are unable to generate translations and thumbnails in APS - Model Derivative, Fusion, Fusion Team. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jul 28, 2026 - 12:22 PDT
Update
We are continuing to investigate an issue where customers are unable to generate translations and thumbnails in APS - Model Derivative, Fusion, Fusion Team. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jul 28, 2026 - 11:16 PDT
Update
We are continuing to investigate an issue where customers are unable to generate translations and thumbnails in APS - Model Derivative, Fusion, Fusion Team. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jul 28, 2026 - 10:20 PDT
Update
We are continuing to investigate an issue where customers are unable to generate translations and thumbnails in APS - Model Derivative. We have subsequently identified that Fusion and Fusion Team are also impacted, with customers experiencing failures generating thumbnails. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jul 28, 2026 - 08:57 PDT
Investigating
We are investigating an issue where customers are unable to generate translations and thumbnails in APS - Model Derivative. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jul 28, 2026 - 08:35 PDT
This incident affected: Autodesk Platform Services (APS - Model Derivative) and Fusion, Fusion Team.