AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC133292
Incident Date: January 4, 2026
Summary
On January 4, 2026, between 2:17 AM PST and 4:17 AM PST, Autodesk experienced a service disruption that affected customers using Fusion.
Impacted Services
- Users experienced delays while accessing configuration workflows in Fusion.
Root Cause
- This disruption was caused by an unexpected spike in load on a service that is used by these services for job management.
- To restore service, first the automatic scaling settings of the service were adjusted. Later, a configuration change preventing these types of load spikes was deployed to permanently resolve the issue.
Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:
- Enforcing fallback concurrency limits to ensure that even services with misconfigured concurrency settings do not overload the system.
- Expanding overall capacity of the service by working with our cloud vendor to increase API quotas.
Thank you for your patience and understanding.