Fusion Manage

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC117985
Incident Date: April 23, 2025

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Summary
On April 23, 2025 between 7:20 AM PDT and 11:27 PM PDT, Autodesk experienced an issue that impacted Fusion Manage customers in the US region.

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Impacted Services

• Fusion Manage

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Root Cause

• The issue was caused by a recent feature deployment that inadvertently created a significant database load, which resulted in customers being unable to log into Fusion Manage.
• The feature flag associated with the issue was turned off, and services returned to normal operation.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

• Implement improvements in performance and load testing to mitigate the reoccurrence of the issue in the future.
• Implement improvements to monitoring processes to detect and expedite resolution.

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Thank you for your patience and understanding.