ACS
Incident Report for Autodesk Health Dashboard
Resolved
Current status: Operational. There are no delays creating projects or delays in adding users to groups/projects. Service is now working as expected and all features are operating normally.
Posted Mar 18, 2023 - 01:07 PDT
Update
Current status: Monitoring. A fix has been implemented and we are continuing to monitor progress.
Posted Mar 10, 2023 - 07:22 PST
Monitoring
Current status: Monitoring. Queues are beginning to drop and we see that requests to add users to projects and project creation are being processed with longer than average delays to be expected on some projects.
Posted Mar 09, 2023 - 16:37 PST
Update
Current status: Identified. We are still looking into the delays that may be experienced while trying to add users to projects. We also have reports of users experiencing delays in creating projects/licenses. Our team is working to find and address this issue.
Posted Mar 09, 2023 - 11:37 PST
Identified
Current status: Identified. We are still looking into the delays that may be experienced while trying to add users to projects. Our team is working to find and address this issue.
Posted Mar 09, 2023 - 09:27 PST
Monitoring
Current status: Monitoring. A fix has been implemented and we are continuing to monitor progress.

-Status "Degraded" -- Customers creating new projects should not experience issues however, some customers may not see users that were added to existing projects. Team is working to address this issues.
Posted Mar 09, 2023 - 00:08 PST
Update
Current Status: Service Degradation. We are still seeing an increase of time for creating projects as well as the delay in adding users to groups/projects. Customers are currently facing extended delays while trying to create projects, and add users to projects/licenses.
Access to current projects are unaffected at this time, however you may experience delays in services loading for new projects.
Posted Mar 08, 2023 - 16:43 PST
Update
Current Status: Service Degradation. We are still seeing an increase of time for creating projects as well as the delay in adding users to groups/projects. Customers are currently facing extended delays while trying to create projects, and add users to projects/licenses.
Access to current projects are unaffected at this time, however you may experience delays in services loading for new projects.
Posted Mar 08, 2023 - 11:57 PST
Update
Current Status: Service Degradation. We are also seeing an increase of time for creating projects as well as the delay in adding users to groups/projects.

Customers are currently facing upwards of 90 minutes delay while trying to create projects, and add users to projects/licenses.

Next Update: ~1 hour
Posted Mar 08, 2023 - 10:27 PST
Identified
Current status: Service Degradation. We are experiencing issues. Our team is currently working to resolve the issue.

Customers are currently facing upwards of 30 minutes delay while trying to add users to projects and licenses.

Next update: ~1 hour
Posted Mar 08, 2023 - 09:16 PST
This incident affected: ACC Admin Console.