Autodesk Build

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC114297
Incident Date: January 6, 2025

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Summary
On January 6, 2025 between 8:18 AM PST and 8:45 AM PST, Autodesk Construction Cloud experienced an issue that impacted customers in the European Union region using the Autodesk Build Meeting Minutes tool.

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Impacted Services

Autodesk Build Meeting Minutes tool in the European Union region.

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Root Cause

The issue was caused by a server capacity issue that was resolved once requests
decreased on the server.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Improve the efficacy of resource-intensive processes to optimize server utilization.
Enhance our monitoring and alert systems to expedite incident resolution in the future.

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Thank you for your patience and understanding.

Posted Jan 24, 2025 - 07:43 PST

Resolved

On January 06, 2025 at 08:18 AM PST, Autodesk identified an issue where customers were unable to create or load meetings in Autodesk Build in the European Union region. Once the issue was resolved on January 06, 2025 at 08:45 AM PST, Autodesk Build returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

Posted Jan 06, 2025 - 09:40 PST

This incident affected: Autodesk Construction Cloud Platform (Autodesk Build (European Union)).

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