BIM Collaborate Pro (Germany)

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC133321
Incident Date: January 4, 2026

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Summary
On January 4, 2026, between 09:03 PM PST and 10:54 PM PST, Autodesk customers using BIM Collaborate Pro in the Germany region experienced a service disruption while accessing models. Requests that required token validation failed at a high rate, resulting in users being unable to access protected BIM 360 APIs and workflows.

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Impacted Services

  • BIM Collaborate Pro

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Root Cause

  • The incident was caused by intermittent network connectivity failures between the authorizer endpoints in the Germany region.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

  • Working with third party service provider to review relevant service improvements
  • Resiliency enhancements to improve handling of requests

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Thank you for your patience and understanding.

Posted Jan 22, 2026 - 17:57 PST

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Jan 04, 2026 - 23:09 PST

Investigating

We are investigating an issue where customers are experiencing latency while accessing models on BIM Collaborate Pro (Germany). We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 04, 2026 - 22:39 PST
This incident affected: Autodesk Construction Cloud Platform (BIM Collaborate Pro (Germany)).
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