Multiple Autodesk Construction Cloud (ACC) products

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC110078

Incident Date: July 10, 2024

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Summary
On July 10, 2024 between 5:35 PM PDT and 6:45 PM PDT, Autodesk experienced an issue that impacted customers using Autodesk Construction Cloud (ACC) in the Australia region.

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Impacted Services

Customers using Autodesk Build, Autodesk Docs, Autodesk Takeoff and Cost in the Australia region were unable to upload files.

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Root Cause

A database change to ACC as part of normal improvements was not deployed properly when it was applied to the Australia region, resulting in customer file upload errors.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Improve the database change review process.
Set up additional automated testing for the Australia region.

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Thank you for your patience and understanding.

Posted Aug 09, 2024 - 07:02 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Jul 10, 2024 - 18:54 PDT

Identified

We have identified the cause of the issue where customers are unable to upload files in the multiple Autodesk Construction Cloud (ACC) products in the Australia region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Jul 10, 2024 - 18:46 PDT

Update

We are continuing to investigate an issue where customers are unable to upload files in the Autodesk Build for Australia region. We subsequently determined that this issue is also affecting APS - Data Management (Australia), Autodesk Docs (Australia), ACC Cost Management (Australia) and Autodesk Takeoff (Australia). We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Jul 10, 2024 - 18:34 PDT

Investigating

We are investigating reports of customers experiencing an issue while uploading files in the Autodesk Build for Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Jul 10, 2024 - 18:12 PDT

This incident affected: Autodesk Construction Cloud Platform (ACC Cost Management (Australia), Autodesk Build (Australia), Autodesk Docs (Australia), Autodesk Takeoff (Australia)) and Autodesk Platform Services (APS - Data Management (Australia)).

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