The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Jul 01, 2026 - 05:34 PDT
Update
We are continuing to investigate an issue where customers are unable to create support cases within Autodesk account and Autodesk Assistant. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jul 01, 2026 - 04:33 PDT
Update
We are continuing to investigate an issue where customers are unable to create support cases within Autodesk account. We subsequently determined that this issue is also affecting Autodesk Assistant. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jul 01, 2026 - 03:34 PDT
Investigating
We are investigating reports of customers experiencing an issue where they are unable to create support cases within Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jul 01, 2026 - 03:07 PDT
This incident affected: Autodesk Business Systems (Autodesk Assistant, Autodesk account).