APS - Developer Portal

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: # COE-INC116895
Incident Date: 03-24-2025

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Summary
On March 24, 2025, between 9:00 AM PDT until March 26, 2025, at 1:45 PM PDT, Autodesk experienced a service disruption that impacted customers using Autodesk Platform Services (APS) Developer Portal in all regions. Customers were unable to create and edit applications, transfer ownership, rotate client secrets and change team assignment for their applications.

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Impacted Services

APS Developer Portal

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Root Cause
A new cloud region was provisioned by Autodesk’s cloud service provider. The new region setup took longer than expected, and one of the sub-components started accepting administrative traffic, resulting in only administrative traffic being served by the new region and not live traffic.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Modifications to regional setup process.
Utilize planned maintenance windows for events during which the APS Developer portal will be in read-only mode.
Improvements to monitoring and alerting on Administrative Traffic.

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Thank you for your patience and understanding.

Posted Apr 16, 2025 - 07:59 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Mar 26, 2025 - 14:29 PDT

Identified

We have identified the cause of the issue where a subset of customers are experiencing issues while transferring, editing, and creating applications in the APS - Developer Portal. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Mar 26, 2025 - 14:08 PDT

Update

We are continuing to investigate where a subset of customers are experiencing issues while transferring, editing, and creating applications in the APS - Developer Portal. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Mar 26, 2025 - 13:08 PDT

Update

Posted Mar 26, 2025 - 12:07 PDT

Investigating

We are investigating an issue where a subset of customers are experiencing issues while transferring, editing, and creating applications in the APS - Developer Portal. We are actively looking into this, and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Mar 26, 2025 - 11:10 PDT

This incident affected: Autodesk Platform Services (APS - Developer Portal).

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