TradeTapp

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC117275
Incident Date: April 7, 2025

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Summary
On April 7, 2025 between 10:19 AM PDT and 11:36 AM PDT, Autodesk experienced an issue that impacted customers attempting to log into TradeTapp.

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Impacted Services

Customers were unable to log into TradeTapp. This issue did not affect customers who were already logged in.

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Root Cause

The issue was caused by an error in the deployment process that occurred during a routine update. A rollback was performed and service returned to normal operation.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Implement improvements to deployment processes, including additional automated and manual checks.

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Thank you for your patience and understanding.

Posted Apr 30, 2025 - 14:31 PDT

Resolved

On April 07, 2025, at 10:19 AM PDT, Autodesk identified an issue where customers were intermittently unable to access TradeTapp in the US region. Once the issue was resolved on April 07, 2025, at 10:45 AM, PDT all services returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

Posted Apr 07, 2025 - 11:48 PDT

This incident affected: Autodesk Construction Cloud Platform (TradeTapp).

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