Fusion | Fusion Online

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC133995-ANYCAD
Incident Date: January 15, 2026

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Summary
Between January 15, 2026, from 6:12 AM PST until January 15, 2026, at 9:05 AM PST, Autodesk experienced a service disruption impacting customers trying to import and open designs with AnyCAD translation in Fusion.

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Impacted Services

  • Fusion (AnyCAD translation)

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Root Cause

  • The issue was due to a recent deployment of the AnyCAD service responsible for translations, inadvertently creating a problem with an internal library and causing translations to start failing.
  • The deployment was rolled back and service returned to normal operation.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

  • Review and enhance deployment processes to mitigate similar issues from occurring in the future.
  • Implement monitoring enhancements to detect potential issues earlier to expedite resolution.

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Thank you for your patience and understanding.

Posted Jan 20, 2026 - 10:20 PST

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Jan 15, 2026 - 09:42 PST

Identified

We have identified the cause of the issue where customers are unable to import or translate certain file types, such as AnyCAD within Fusion and Fusion Online. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 15, 2026 - 09:20 PST

Investigating

We are investigating an issue where customers are unable to import or translate certain file types, such as AnyCAD within Fusion and Fusion Online. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 15, 2026 - 08:21 PST
This incident affected: Fusion and Fusion Online.
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