Multiple Autodesk Products

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC113947
Incident Date: December 11, 2024

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Summary
On December 11, 2024 between 10:09 AM PST and 12:18 PM PST, Autodesk customers in the US region experienced intermittent failures and delays while logging into and using Autodesk Construction Cloud (ACC) products.

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Impacted Services

ACC AutoSpecs
Autodesk Build
Autodesk Docs and BIM 360 Docs
Autodesk BIM Collaborate
Autodesk Takeoff
BIM 360 Design Collaboration
BIM 360 Field Management
BIM 360 Insight
BIM 360 Model Coordination
BuildingConnected

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Root Cause

There was an unprecedented surge of activity within a short time frame. Services were unable to scale to the appropriate level to process the queued jobs which caused timeouts and downed services.

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Autodesk Actions
Autodesk completed a post-incident analysis of the event and identified actions to be taken to resolve the issue. These included the following:

Increased load balancing capacity.
Increased rate limit between administration and identity services.

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Thank you for your patience and understanding

Posted Mar 06, 2025 - 12:40 PST

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Dec 11, 2024 - 13:49 PST

Identified

We have identified the cause of the issue where customers are intermittently unable to access multiple Autodesk Construction Cloud products in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Dec 11, 2024 - 13:01 PST

Investigating

We are investigating an issue where customers experiencing intermittent failure to access multiple Autodesk Construction Cloud products in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Dec 11, 2024 - 12:02 PST

This incident affected: BIM 360 (BIM 360 Account Administration, BIM 360 Design Collaboration, BIM 360 Docs, BIM 360 Field Management, BIM 360 Insight) and Autodesk Construction Cloud Platform (ACC Admin Console, ACC AutoSpecs, Autodesk BIM Collaborate, Autodesk Build, Autodesk Docs, Autodesk Takeoff, BuildingConnected).

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