Multiple Autodesk Products

Incident Report for Autodesk Health Dashboard

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Dec 11, 2024 - 13:49 PST

Identified

We have identified the cause of the issue where customers are intermittently unable to access multiple Autodesk Construction Cloud products in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Dec 11, 2024 - 13:01 PST

Investigating

We are investigating an issue where customers experiencing intermittent failure to access multiple Autodesk Construction Cloud products in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Dec 11, 2024 - 12:02 PST

This incident affected: BIM 360 (BIM 360 Account Administration, BIM 360 Design Collaboration, BIM 360 Docs, BIM 360 Field Management, BIM 360 Insight) and Autodesk Construction Cloud Platform (ACC Admin Console, ACC AutoSpecs, Autodesk BIM Collaborate, Autodesk Build, Autodesk Docs, Autodesk Takeoff, BuildingConnected).

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