AUTODESK EVENT ANALYSIS
Incident Number: #coe-inc155297-acm
Incident Date: Sep 21, 2026

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Summary

On Sep 21, 2026, between 09:32 PM PDT and 09:43 PM PDT, the Autodesk experienced a service disruption that impacted some customers in the US region, resulting in intermittent failures or slower response times when accessing APS Model Derivative, APS Data Management, and BIM 360 Docs.

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Impacted Services

• APS Model Derivative
• APS Data Management
• BIM 360 Docs

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Root Cause

• A sudden, high traffic spike triggered the incident.
• Rate limiting was activated to throttle the sources of the traffic spike, which resolved the incident.

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Autodesk Actions

Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

• Review and update API proxy settings to enable earlier activation of traffic throttling and prevent service degradation
• Optimize the system based on traffic patterns.

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Thank you for your patience and understanding.