Autodesk Build | ACC Reports(US region)

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC116061
Incident Date: March 2, 2025

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Summary

On March 2, 2025, at 08:49 PM PDT through March 3, 2025, at 08:34 AM PDT, Autodesk experienced an issue that impacted customers using Autodesk Construction Cloud Photos and Reports resulting in latency while loading photos in Autodesk Build and ACC Reports.

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Impacted Services

• Autodesk Build
• ACC Reports

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Root Cause

• The cause of this latency was due to heightened traffic.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

• Lower the rate limit for individual users to prevent overloading the system.
• Enhancements to Alerting mechanism.

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Thank you for your patience and understanding.