The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Nov 07, 2025 - 05:25 PST
Update
We are continuing to work on resolving this issue where customers are experiencing errors while retrieving clash data in the BIM 360 Model Coordination module within BIM Collaborate, BIM Collaborate Pro in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Nov 07, 2025 - 04:45 PST
Update
We are continuing to work on resolving this issue where customers are experiencing errors while retrieving clash data in the BIM 360 Model Coordination module within BIM Collaborate, BIM Collaborate Pro in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Nov 07, 2025 - 03:43 PST
Update
We have identified the cause of the issue where customers are experiencing errors while retrieving clash data in the Model Coordination module within BIM Collaborate and BIM Collaborate Pro in the US region. We subsequently determined that this issue is also affecting BIM 360 Model Coordination in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Nov 07, 2025 - 02:46 PST
Identified
We have identified the cause of the issue where customers are experiencing errors while retrieving clash data within BIM Collaborate Pro in the US region. We subsequently determined that this issue is also affecting the BIM Collaborate in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Nov 07, 2025 - 02:41 PST
Update
We are continuing to investigate an issue where customers are experiencing errors while retrieving clash data within BIM Collaborate Pro in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Nov 07, 2025 - 02:28 PST
Investigating
We are investigating an issue where customers are experiencing errors while retrieving clash data within BIM Collaborate Pro in the US region. We are actively looking into this and will provide an update within 60 minutes, or sooner if we have more information to share.
Posted Nov 07, 2025 - 01:40 PST
This incident affected: BIM 360 (BIM 360 Model Coordination) and Autodesk Construction Cloud Platform (BIM Collaborate, BIM Collaborate Pro).