The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Mar 18, 2024 - 04:14 PDT
Monitoring
We have implemented a solution to resolve the issue where TokenFlex and premium customers are unable to raise cases on the Autodesk customer support portal and our team is currently monitoring the situation. We will provide an update as soon as we have more information to share.
Posted Mar 18, 2024 - 02:44 PDT
Update
We are continuing to work on resolving this issue where TokenFlex and premium customers are unable to raise support cases on the Autodesk customer support portal as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Mar 18, 2024 - 01:35 PDT
Update
We are continuing to work on resolving this issue, where customers are unable to connect to the customer support portal, as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Mar 18, 2024 - 00:52 PDT
Update
We are continuing to work on resolving this issue, where customers are unable to connect to the customer support portal, as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Mar 17, 2024 - 23:50 PDT
Identified
We are continuing to work on resolving this issue where customers are unable to connect to the customer support portal as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Mar 17, 2024 - 22:53 PDT
Update
We are continuing to investigate an issue where customers are unable to connect to the customer support portal. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Mar 17, 2024 - 21:52 PDT
Investigating
We are investigating reports of customers in Australia experiencing an issue where they are unable to connect to the customer support portal. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Mar 17, 2024 - 20:51 PDT
This incident affected: Autodesk Business Systems.