AUTODESK EVENT ANALYSIS
Incident Number: #coe-inc144792-ftmob-p
Incident Date: June 02, 2026
Summary
On June 2, 2026, between 6:30 AM PDT and June 3, 2026, at 6:30 AM PDT, Autodesk experienced a service disruption that prevented customers from uploading files using Fusion on mobile devices. The issue was caused by a backend service update that introduced an incompatibility with the mobile upload process. Customers using Fusion Mobile were affected during this time.
Impacted Services
- Fusion Mobile – File Upload Functionality
Root Cause
- A backend service update changed the upload destination address provided to Fusion Mobile, switching it to a new format that the mobile app was not designed to handle, resulting in failed file uploads for affected users.
- The issue was resolved by reverting the backend service update to restore the previous upload behavior, which fully recovered file upload functionality for Fusion Mobile users.
Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified the following actions:
- Autodesk will strengthen its release validation process to ensure that backend service changes are tested for compatibility with mobile applications before being deployed to production.
- Autodesk will enhance its logging capabilities to better capture user impact data during future incidents, allowing teams to respond more quickly and accurately assess the scope of any service disruption.
Thank you for your patience and understanding.