Autodesk Build | Autodesk Construction Cloud Specifications

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC116856
Incident Date: March 25, 2025

Summary
On March 25, 2025 between 4:55 PM GMT and 5:01 PM GMT, Autodesk experienced an issue that degraded service for customers in the US region using the Construction Assistant feature in Autodesk Construction Cloud (ACC).

Impacted Services

• Autodesk Construction Cloud
• Autodesk Build

Root Cause

• The issue was caused by a high volume of traffic that resulted in customers experiencing degraded service for the ACC Construction Assistant.
• The issue resolved itself and services returned to normal operation.

Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

• Decreased the complexity of the processing.
• Increased server bandwidth to handle more simultaneous requests .
• Added safeguards and retry mechanisms to mitigate degradation issues in the future.

Thank you for your patience and understanding.