AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC110463
Incident Date: July 15, 2024
Summary
On July 15, 2024, between 5:00 PM PDT and July 16, 2024, at 1:42 AM PDT, Autodesk customers could not log into the Live environment in Upchain.
Impacted Services
- Upchain customers using the Live environment were unable to log into the application and therefore were blocked from using product.
Root Cause
- The issue was caused by a feature flag enablement where a client ID was missing. To resolve the issue the feature flag was disabled.
Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:
- Schedule feature flag enablement when staff is available to validate the production deployment and perform a rollback if required.
- Improve SSM variable validation to detect empty spaces and to trim leading and trailing space.
Thank you for your patience and understanding