Autodesk Support

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC117137
Incident Date: April 2, 2025

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Summary
On April 2, 2025 between 9:03 AM PDT and 10:13 AM PDT, Autodesk customers encountered errors while accessing support articles.

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Impacted Services

• Support articles on Autodesk website (https://www.autodesk.com/support/technical)

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Root Cause

• The issue was caused by a redirect error. An update was made and service returned to normal operation once cache was refreshed.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

• Implemented error handling and monitoring improvements to mitigate the issue from occurring in the future.

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Thank you for your patience and understanding.