The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Oct 17, 2025 - 00:45 PDT
Update
We have identified the cause of the issue where customers are unable to access and upload Plant 3D files within Collaboration for AutoCAD Plant in the US and Australia regions. As a workaround, customers can use the previous version. Our team is actively working on resolving this as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.
Posted Oct 16, 2025 - 23:10 PDT
Identified
We have identified the cause of the issue where customers are unable to access and upload Plant 3D files within Collaboration for AutoCAD Plant in the US and Australia regions. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 16, 2025 - 22:12 PDT
Update
We are continuing to investigate an issue where customers are unable to access and upload Plant 3D files within Collaboration for AutoCAD Plant in the US and Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 16, 2025 - 21:13 PDT
Update
We are continuing to investigate an issue where customers are unable to access and upload Plant 3D files within Collaboration for AutoCAD Plant in the US and Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 16, 2025 - 20:13 PDT
Investigating
We are investigating reports of customers experiencing an issue where they are unable to access and upload Plant 3D files within Collaboration for AutoCAD Plant. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 16, 2025 - 19:48 PDT
This incident affected: Collaboration for AutoCAD Plant 3D and Collaboration for AutoCAD Plant 3D (Australia).