Revit Cloud Worksharing / Cloud Models

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC115146
Incident Date: February 6, 2025

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Summary
On February 6, 2025, between 6:59am PST and 8:58am PST, Autodesk Revit Cloud Worksharing
/ Cloud Models was unavailable in the US region. During this period, many customers were
unable to access their Hubs, Projects, and folders within Revit Cloud Worksharing / Cloud
Models.

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Impacted Services

Revit Cloud Worksharing / Cloud Models (US region only)

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Root Cause

A resiliency shortfall caused a single instance of the service to fail, which had a cascading
effect on the entire service.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be
taken. These include the following:

Adjust service configuration and scaling behaviors to ensure the service remains stable
under peak production load, even if there is a disruption to a resource.
Improve service resiliency so that it can better tolerate running outside normal
parameters.
Improve service configuration for swifter recovery after a hard-down condition.
Improve time to detect and respond to degradations in service health.
More quickly update the Autodesk Health Dashboard when the service is unhealthy.

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Thank you for your patience and understanding.

Posted Feb 18, 2025 - 06:34 PST

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Feb 06, 2025 - 09:21 PST

Update

We are continuing to investigate reports of customers experiencing an issue with Revit Cloud Worksharing / Cloud Models being unavailable in the US Region. Customers may be experiencing errors or slow performance while accessing their Hubs, Projects, and folders from Revit Cloud Worksharing / Cloud Models. As a result, they may also be unable to perform worksharing workflows on their data. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Feb 06, 2025 - 08:48 PST

Investigating

We are investigating reports of customers experiencing an issue with Revit Cloud Worksharing / Cloud Models being unavailable in the US Region. Customers may be experiencing errors or slow performance while accessing their Hubs, Projects, and folders from Revit Cloud Worksharing / Cloud Models. As a result, they may also be unable to perform worksharing workflows on their data. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Feb 06, 2025 - 07:49 PST

This incident affected: Revit Cloud Worksharing / Cloud Models.

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