The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Jul 01, 2026 - 17:09 PDT
Identified
We have identified the cause of the issue where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account and with support case creation with attachments via Autodesk Assistant. Our team is actively working on resolving this as quickly as possible. We will provide an update within 3 hours or sooner if we have more information to share.
Posted Jul 01, 2026 - 13:25 PDT
Update
We are continuing to investigate an issue where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account and with support case creation with attachments via Autodesk Assistant. We will provide an update within 2 hours or sooner if we have more information to share.
Posted Jul 01, 2026 - 10:54 PDT
Update
We are continuing to investigate an issue where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account and with support case creation with attachments via Autodesk Assistant. We will provide an update within 2 hours or sooner if we have more information to share.
Posted Jul 01, 2026 - 08:50 PDT
Update
We are continuing to investigate an issue where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account. We subsequently determined that this issue is also affecting support case creation with attachments via Autodesk Assistant. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jul 01, 2026 - 07:51 PDT
Investigating
We are investigating an issue with where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jul 01, 2026 - 07:15 PDT
This incident affected: Autodesk Business Systems (Autodesk Assistant, Autodesk account).