ACC Reports

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #coe-inc129909-reports
Incident Date: November 6, 2025

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Summary
On November 6, 2025, between 1:21 AM PST and 1:39 AM PST, Autodesk experienced a service disruption that impacted customers exporting “Form detail” reports via ACC Reports in all regions.

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Impacted Services

Exporting of “Form detail” reports via ACC reports in all regions.

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Root Cause

During a routine deployment of Form reports, a required update to a related shared service was not yet in place, which caused report generation to fail.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Implement pre-deployment tests for our services to detect potential issues.

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‌‌Thank you for your patience and understanding.

Posted Feb 24, 2026 - 08:08 PST

Resolved

On November 06, 2025 at 1:24 PM PST, Autodesk identified an issue where customers were unable to successfully generate forms reports in ACC Reports in all the regions. Once the issue was resolved on November 06, 2025 at 1:40 PM PST, ACC Reports returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

Posted Nov 06, 2025 - 14:06 PST

This incident affected: Autodesk Forma (Forma - Reports, Forma - Reports (Australia), Forma - Reports (Canada), Forma - Reports (European Union), Forma - Reports (Germany), Forma - Reports (India), Forma - Reports (Japan), Forma - Reports (UK)).

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