Identity, Licensing & Entitlement

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC130157
Incident Date: November 8, 2025

‌

Summary
On November 8, 2025 between 7:01 PM PST and 7:07 PM PST, Autodesk experienced an issue that prevented some customers from logging into their Autodesk products via single sign-on (SSO).

‌

Impacted Services

• Identity, Licensing & Entitlement

‌

Root Cause

• The issue was caused by a recent upgrade that inadvertently changed the default multifactor enrollment policy configuration. As a result, customers received unexpected enrollment prompts during login requests.
• The policy configuration was corrected and service returned to normal operation.

‌

Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

• Implement improvements to review and align authentication and enrollment policies across all environments.

‌

Thank you for your patience and understanding.