Fusion 360
Incident Report for Autodesk Health Dashboard
Resolved
Current status: Operational. Service is now working as expected and all features are operating normally.
Posted Mar 23, 2023 - 13:01 PDT
Update
Fusion 360 continues to experience problems exporting to different file formats. We are continuing to look into the problem.

Next update: ~1 hour.
Posted Mar 23, 2023 - 11:42 PDT
Update
Fusion 360 continues to experience problems exporting to different file formats. We are looking into the problem.
Posted Mar 23, 2023 - 10:11 PDT
Update
We are continuing to monitor for any further issues.
Posted Mar 23, 2023 - 10:10 PDT
Update
Fusion 360 continues to experience problems exporting to different file formats. We are looking into the problem.


Next update: 1 hour
Posted Mar 23, 2023 - 10:07 PDT
Update
Current status: Service Degradation. Fusion 360 is experiencing problems exporting to different file formats. We are looking into the problem.

Next update: ~1 hour
Posted Mar 23, 2023 - 08:49 PDT
Update
Current status: Monitoring. All services are now operational. A fix has been implemented and we are continuing to monitor progress. If you are still experiencing any issues, we recommend starting a new workflow.
Posted Mar 22, 2023 - 16:38 PDT
Monitoring
Current status: Monitoring. A fix has been implemented and we are continuing to monitor progress.
Posted Mar 22, 2023 - 16:15 PDT
Update
Current status: Service Interruption. Teams have flushed queues to clear large jobs pending completion. Services are beginning to see jobs process. Some users may still experience issues with the following:

Files uploaded will appear to be stuck processing.
Viewing of recently uploaded files is unavailable.
Previously viewed files will continue to render.

Our team is currently working to resolve the issue.

Next update: ~1 hour.
Posted Mar 22, 2023 - 15:39 PDT
Update
Current status: Service Interruption. Teams have cycled servers and performs upgrades on AWS. Some services are beginning to see jobs process. Some users may still experience issues with the following:

Files uploaded will appear to be stuck processing.
Viewing of recently uploaded files is unavailable.
Previously viewed files will continue to render.

Our team is currently working to resolve the issue.

Next update: ~1 hour
Posted Mar 22, 2023 - 15:11 PDT
Update
Current status: Service Interruption. We are experiencing issues with the APS - Model Derivative service and subsequent services are impacted.

Users may experience:

Files uploaded will appear to be stuck processing.
Viewing of recently uploaded files is unavailable.
Previously viewed files will continue to render.

Our team is currently working to resolve the issue.


Next update: in ~1 hour
Posted Mar 22, 2023 - 12:04 PDT
Identified
Current status: Service Degradation. We are currently experiencing delays in CAD translation workflows. Our team is currently working to resolve the issue.

Next update: ~1 hour
Posted Mar 22, 2023 - 09:53 PDT
Investigating
Current status: Service Degradation. We are currently investigating and will provide more information here soon.
Posted Mar 22, 2023 - 09:50 PDT
This incident affected: Fusion.