The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Sep 29, 2026 - 22:13 PDT
Identified
We have identified the cause of the issue where a subset of customers are unable to access the User Management tab in their Autodesk Account or view seats associated with renewed products. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Sep 29, 2026 - 21:30 PDT
Update
We are continuing to investigate an issue where a subset of customers are unable to access the User Management tab in their Autodesk Account or view seats associated with renewed products. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Sep 29, 2026 - 21:27 PDT
Investigating
We are investigating an issue where a subset of customers are unable to access User Management tab in their Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Sep 29, 2026 - 21:06 PDT
This incident affected: Autodesk Business Systems (Autodesk account).