AUTODESK EVENT ANALYSIS
Incident Number: #INC4804727
Incident Date: September 11, 2024
Summary
On September 11, 2024, between 08:22 AM PDT and 9:33 AM PDT, the Autodesk Account Portal (https://manage.autodesk.com) experienced a service disruption that impacted customers using the User Management section of the portal.
Impacted Services
- Customers using Autodesk Account Portal (https://manage.autodesk.com) were not able to load User Management pages “By User”, “By Product” and “By Group” and therefore not able to make changes to their users and product assignments.
- For Education Users, their education profile page failed to display active subscriptions.
Root Cause
- The issue was caused by a change to a User Management API which provides data to the impacted pages on the Account portal.
- The change was reverted to restore service.
Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:
- Improvements to the change validation process
- Improvements to error detection and alerting
- Streamline the rollback process
Thank you for your patience and understanding.