APS - Design Automation

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC118753
Incident Date: May 18, 2025

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Summary
On May 18, 2025 between 1:00 AM PDT and 5:30 AM PDT, Autodesk experienced an issue that caused AutoCAD customers using Design Automation to experience longer processing times.

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Impacted Services

AutoCAD customers using Design Automation
APS – Design Automation

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Root Cause

The issue was caused by an unusual work item payload that identified a defect in the backend logging code. This caused some processing servers to be taken out of service which limited available processing capacity.
The fix was implemented to the backend logging code and services returned to normal operation.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Implement improvements in testing and detection processes to mitigate issues in the future.

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Thank you for your patience and understanding.

Posted Jun 02, 2025 - 15:42 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted May 18, 2025 - 05:54 PDT

Investigating

We are investigating an issue where customers are experiencing latency while executing design automation tasks in APS - Design Automation in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted May 18, 2025 - 05:01 PDT

This incident affected: Autodesk Platform Services (APS - Automation API).

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