FPTR | FPTR Notifications and Webhooks

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: coe-inc139594-shotgun
Incident Date: April 1, 2026

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Summary
On April 1, 2026, between 7:00 AM PDT and 12:14 PM PDT, Autodesk experienced an issue that impacted customers using Flow Production Tracking (FPTR). During this time, customers were unable to create or modify webhooks.

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Impacted Services

Flow Production Tracking (FPTR): Customers were unable to create or update webhooks.

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Root Cause

The issue was caused by a change in DNS resolution behavior that affected webhook functionality.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Improvements to testing and validation processes to better identify similar issues before release. Enhancements to monitoring to detect webhook-related issues more quickly.

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Thank you for your patience and understanding.

Posted Apr 02, 2026 - 17:19 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Apr 01, 2026 - 12:18 PDT

Update

We are continuing to investigate where customers are unable to create or modify webhooks within Flow Production Tracking and FPTR Notifications and Webhooks. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Apr 01, 2026 - 11:57 PDT

Update

Posted Apr 01, 2026 - 10:52 PDT

Update

Posted Apr 01, 2026 - 09:52 PDT

Investigating

We are investigating an issue where customers are unable to create or modify webhooks within Flow Production Tracking and FPTR Notifications and Webhooks. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Apr 01, 2026 - 08:54 PDT

This incident affected: Flow Production Tracking (FPTR, FPTR Notifications and Webhooks).

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