The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Oct 24, 2025 - 10:51 PDT
Update
We are continuing to investigate an issue where customers are experiencing delays in support cases getting assigned to the support queue. We will provide an update within 60 minutes, or sooner if we have more information to share.
Posted Oct 24, 2025 - 10:00 PDT
Investigating
We are investigating an issue where customers are experiencing delays in having their support cases assigned to agents when raised through Autodesk Support. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 24, 2025 - 09:04 PDT
This incident affected: Autodesk Business Systems (Autodesk Support).