ProEst

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC110423

Incident Date: July 22, 2024

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Summary
On July 22, 2024, between 09:33 AM PDT and 12:00 PM PDT, Autodesk experienced a service disruption that impacted customers using the North American deployment of ProEst.

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Impacted Services

The ProEst service was intermittently unavailable during the impact window. Some customers received intermittent 500 errors, and the web page and its contents would not load until the page was refreshed or reloaded.

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Root Cause

The issue was caused by higher-than-normal traffic, which led to insufficient bandwidth.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

increase resources to accommodate the traffic
refine monitoring to identify similar conditions and expand alerts to notify the team to take immediate action when they occur.

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Thank you for your patience and understanding.

Posted Sep 04, 2024 - 10:04 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Jul 22, 2024 - 12:36 PDT

Update

We are continuing to investigate an issue where customers are intermittently experiencing an issue while accessing ProEst application in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Jul 22, 2024 - 12:13 PDT

Update

Posted Jul 22, 2024 - 11:10 PDT

Investigating

We are investigating reports of customers are experiencing intermittent access to load ProEst application https://cloud.proest.com/app in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Jul 22, 2024 - 10:08 PDT

This incident affected: Autodesk Construction Cloud Platform (ProEst).

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