Revit Cloud Worksharing / Cloud Models | Multiple Autodesk Construction Cloud products
Incident Report for Autodesk Health Dashboard
Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC111588

Incident Date: September 09, 2024

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Summary On September 09, 2024, between 05:30 PM PDT and 08:55 PM PDT, a hardware failure within a third-party vendor’s external network caused some customers to be unable to access Revit Cloud Models and view their Autodesk Construction Cloud (ACC) projects on web and mobile apps.

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Impacted Services

  • ACC AutoSpecs
  • Autodesk BIM Collaborate
  • Autodesk Build
  • Autodesk Docs
  • Autodesk Takeoff
  • BIM 360 Cost Management
  • BIM 360 Insight
  • Revit Cloud Worksharing / Cloud Models

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Root Cause

  • The event was triggered due to a hardware failure within a third party’s external network, which led to intermittent network errors.
  • These intermittent network errors are believed to have caused approximately 0.4% of APIs to fail for users of the impacted services.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

  • Set up alerts on API request failures due to network issues.

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Thank you for your patience and understanding.

Posted Sep 20, 2024 - 11:41 PDT
Resolved
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Sep 09, 2024 - 22:27 PDT
Update
We are continuing to investigate where customers are unable to access cloud models in Revit Cloud Worksharing / Cloud Models and within multiple Autodesk Construction Cloud products. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Sep 09, 2024 - 21:08 PDT
Update
We are continuing to investigate where customers are unable to access cloud models in Revit Cloud Worksharing / Cloud Models. We subsequently determined that the cause of this issue was also affecting multiple Autodesk Construction Cloud products. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Sep 09, 2024 - 20:08 PDT
Investigating
We are investigating reports of customers experiencing an issue where they are unable to access cloud models in Revit Cloud Worksharing / Cloud Models in the Australian region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Sep 09, 2024 - 19:24 PDT
This incident affected: Autodesk Construction Cloud Platform (ACC AutoSpecs, ACC Cost Management, ACC Cost Management (Australia), ACC Cost Management (European Union), ACC Insight (Australia), ACC My Home, ACC My Home (Australia), ACC My Home (European Union), ACC Reports, ACC Reports (Australia), ACC Reports (European Union), Autodesk BIM Collaborate, Autodesk BIM Collaborate (Australia), Autodesk BIM Collaborate (European Union), Autodesk Build, Autodesk Build (Australia), Autodesk Build (European Union), Autodesk Docs, Autodesk Docs (Australia), Autodesk Docs (European Union), Autodesk Takeoff, Autodesk Takeoff (Australia), Autodesk Takeoff (European Union)) and Revit Cloud Worksharing / Cloud Models, Revit Cloud Worksharing / Cloud Models (Australia), Revit Cloud Worksharing / Cloud Models (European Union).
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