APS - AEC Data Model API

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS

‌

Incident Number: coe-inc133443-aec-data
Incident Date: January 6, 2026

‌

Summary
On January 6, 2026, between 05:19 PM PST and 8:20 PM PST, Autodesk experienced an issue that impacted customers using the AEC Data Model API, preventing retrieval of the latest published Revit file data via GraphQL APIs.

‌

Impacted Services

AEC Data Model API

‌

Root Cause

The incident was triggered by a limit in the number of available connections resulting in the connection pool being depleted.
The issue was resolved by restarting and scaling the worker cluster beyond previous
levels and coordinating with dependent service teams to stabilize the service.

‌

Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Increased connection timeout settings to improve reliability.
Implemented additional measures to better manage concurrent processing.

‌

Thank you for your patience and understanding.

Posted Jan 16, 2026 - 10:45 PST

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Jan 06, 2026 - 20:02 PST

Investigating

We are investigating an issue where customers are unable to retrieve their latest data through the AEC Data GraphQL APIs. We are actively looking into this and will provide an update within 60 minutes, or sooner if more information becomes available.

Posted Jan 06, 2026 - 19:02 PST

This incident affected: Autodesk Platform Services (APS - AEC Data Model API).

Translation Tool Disclaimer