On January 28, 2026, at 08:35 AM PST, Autodesk identified an issue where customers were experiencing latency while downloading files in Autodesk Docs and BIM 360 Docs in the European Union region. The issue was resolved on January 28, 2026, at 09:15 AM PST, and all products returned to normal operation. This is a retroactive notification, as the issue was not displayed on the Autodesk Health Dashboard at the time. Thank you for your patience and understanding.
Posted Jan 28, 2026 - 10:29 PST
This incident affected: BIM 360 (BIM 360 Docs (European Union)) and Autodesk Construction Cloud Platform (Autodesk Docs (European Union)).